Exceed customer expectations with Talkwalker feedback analytics

Consolidate customer feedback from 300 possible sources and sharpen your strategy with real-time sentiment, intent, and community data.

 
Talkwalker Customer Feedback Analytics data graphs

Customer feedback analytics are ideal for

Create better experiences with real evidence.

Make a rock-solid case for strategic initiatives with customer feedback analytics that monitor reviews, surveys, and support interactions in real time.

 

Request a demo
Talkwalker Customer Analytics cluster keyword graph

Adapt faster than your competitors.

Become an industry leader and tastemaker with customer feedback that can help you predict market trends.

 

Request a demo
Two Talkwalker graphs, showing sample data of gender and age.

Boost retention rates.

Create retention campaigns that reflect real-time customer sentiment and intent, and help sales teams upsell with a constant flow of customer feedback.

 

Request a demo
Talkwalker heatmap showing

Become irreplaceable to your clients.

Surprise your clients with in-depth customer knowledge that wins more pitches, creates unbeatable campaigns, and fosters long-term collaboration.

 

Request a demo
Talkwalker graph showing sample engagement over time data.
Talkwalker Customer Feedback graph with predictions for results over time.

Adapt your customer experience to real-time feedback

Be proactive about improving your brand experience with early sentiment detection from hundreds of customer conversations.

Keep CSAT scores at an all-time high

Avoid dips in customer satisfaction altogether with a consolidated in-depth analysis across all customer conversations as they’re happening.

Talkwalker graph overlaid on map, displaying data for NA, EU, MENA and APAC
Talkwalker graphs showing positve and negative customer feedback data

Save time on customer feedback reports

Remove the manual labor of sharing customer feedback reports with other teams. Identify which sources you want to pull from and create easy-to-understand reports in minutes, not hours.

Increase NPS scores by up to 45%

Prevent blips in customer service by identifying patterns across all customer feedback sources and proactively addressing concerns.
Talkwalker graph showing positive, neutral and negative sentiment over time.
A cute sentiment chart using emojis to represent detractors, passives, and promoters.

Spend less on acquisition by increasing retention rates

It costs less to retain a customer than it does to acquire a new one. Spend less budget by helping your sales team increase retention rates by letting them know when and how to upsell customers.

“We were able to establish a direct and immediate relationship  with our customer base, to truly understand their needs and find a solution that works for them.”

Ahmed Soliman
Social Media Manager | ADIB

Advanced capabilities

decorative

300 feedback sources

Access data from 300 sources, including reviews, surveys, support tickets, and more, so you’re getting a multifactorial view of your customer feedback.

decorative

Location data

Know what customers think on a local, regional, and global level with an organized and hierarchical view of your Google reviews — all in one place.

decorative

AI chat and answers

Get an instant, plain language answer to a quick question about your customers by asking Yeti, our AI assistant.

decorative

Custom scoring 

Develop your own feedback scoring system from metrics that matter most, such as sentiment analysis, buying intent, and community interactions.

decorative

Sentiment analysis 

Calibrate customer service responses to real-time sentiment — so you know when it’s time to upsell versus when it’s time to improve the customer experience.

decorative

Intent detection

Identify customer intentions in their feedback, so you’re proactively sending personalized communications to either address concerns or upsell happy customers.

decorative

Single-window overview

Design your ideal customer feedback overview by pulling data from call center transcripts, community interactions, reviews, surveys, support tickets, and more into one location.

decorative

AI summaries 

Condense massive amounts of customer feedback into a digestible daily, weekly, or monthly summary.

decorative

Hierarchical views

Develop customer feedback hierarchies that reveal the trends and patterns you should pay attention to most.

Frequently asked questions

Schedule a custom demo

 

Talk to an expert in your industry to learn how you can customize Talkwalker audience insights to your needs.

 

Talkwalker awards
Talkwalker awards
Talkwalker awards
Talkwalker awards
Talkwalker awards
Talkwalker awards

We need some information