Talkwalker feedback analytics: Features, benefits

Create better experiences with real evidence.

Make a rock-solid case for strategic initiatives with customer feedback analytics that monitor reviews, surveys, and support interactions in real time.

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Talkwalker Customer Analytics cluster keyword graph

Adapt faster than your competitors.

Become an industry leader and tastemaker with customer feedback that can help you predict market trends.

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Two Talkwalker graphs, showing sample data of gender and age.

Boost retention rates.

Create retention campaigns that reflect real-time customer sentiment and intent, and help sales teams upsell with a constant flow of customer feedback.

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Become irreplaceable to your clients.

Surprise your clients with in-depth customer knowledge that wins more pitches, creates unbeatable campaigns, and fosters long-term collaboration.

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Talkwalker graph showing sample engagement over time data.

300 feedback sources

Access data from 300 sources, including reviews, surveys, support tickets, and more, so you’re getting a multifactorial view of your customer feedback.

Location data

Know what customers think on a local, regional, and global level with an organized and hierarchical view of your Google reviews — all in one place.

AI chat and answers

Get an instant, plain language answer to a quick question about your customers by asking Yeti, our AI assistant.

Custom scoring

Develop your own feedback scoring system from metrics that matter most, such as sentiment analysis, buying intent, and community interactions.

Sentiment analysis

Calibrate customer service responses to real-time sentiment — so you know when it’s time to upsell versus when it’s time to improve the customer experience.

Intent detection

Identify customer intentions in their feedback, so you’re proactively sending personalized communications to either address concerns or upsell happy customers.

Single-window overview

Design your ideal customer feedback overview by pulling data from call center transcripts, community interactions, reviews, surveys, support tickets, and more into one location.

AI summaries

Condense massive amounts of customer feedback into a digestible daily, weekly, or monthly summary.

Hierarchical views

Develop customer feedback hierarchies that reveal the trends and patterns you should pay attention to most.

What is feedback analysis?

Feedback analysis is the process of gathering, consolidating, organizing, and analyzing customer feedback from a variety of sources—such as call center transcripts, reviews, surveys, support tickets, etc.—to develop products and improve brand experiences based on what customers really think about your brand.

How do you do a feedback analysis?

You can conduct a feedback analysis by using software—such as Talkwalker—to consolidate your customer feedback into one place, ingesting that feedback, and searching for patterns in customer concerns. Once you’ve identified patterns in your customer feedback, you can begin to tackle a list of issues from most important to least important.

Does Talkwalker provide feedback analysis?

Yes, Talkwalker makes it easy for brands to analyze their customer feedback by consolidating and organizing that feedback from 300 sources into one place. Feedback from call center transcripts, surveys, community interactions, support tickets, and more helps brands improve experiences and CSAT scores because they’re based on real-time customer conversations.

What are the benefits of Talkwalker feedback analytics?

Talkwalker feedback analytics help brands exceed customer expectations and improve satisfaction rates by making it easy to analyze real-time customer conversations from hundreds of possible sources.

What is the best feedback analytics software?

Talkwalker is the best feedback analytics software for brands that don’t want to spend hours reviewing customer feedback from disparate sources. Talkwalker consolidates customer feedback from 300 possible sources to decrease the manual work of going through feedback to find the most pressing customer concerns that should be addressed.