Exceed customer expectations with Talkwalker feedback analytics
Consolidate customer feedback from 300 possible sources and sharpen your strategy with real-time sentiment, intent, and community data.
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Customer feedback analytics are ideal for
Create better experiences with real evidence.
Make a rock-solid case for strategic initiatives with customer feedback analytics that monitor reviews, surveys, and support interactions in real time.
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Adapt faster than your competitors.
Become an industry leader and tastemaker with customer feedback that can help you predict market trends.
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Boost retention rates.
Create retention campaigns that reflect real-time customer sentiment and intent, and help sales teams upsell with a constant flow of customer feedback.
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Become irreplaceable to your clients.
Surprise your clients with in-depth customer knowledge that wins more pitches, creates unbeatable campaigns, and fosters long-term collaboration.
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Adapt your customer experience to real-time feedback
Be proactive about improving your brand experience with early sentiment detection from hundreds of customer conversations.
Keep CSAT scores at an all-time high
Avoid dips in customer satisfaction altogether with a consolidated in-depth analysis across all customer conversations as they’re happening.
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Save time on customer feedback reports
Remove the manual labor of sharing customer feedback reports with other teams. Identify which sources you want to pull from and create easy-to-understand reports in minutes, not hours.Increase NPS scores by up to 45%
Prevent blips in customer service by identifying patterns across all customer feedback sources and proactively addressing concerns.
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Spend less on acquisition by increasing retention rates
It costs less to retain a customer than it does to acquire a new one. Spend less budget by helping your sales team increase retention rates by letting them know when and how to upsell customers.
“We were able to establish a direct and immediate relationship with our customer base, to truly understand their needs and find a solution that works for them.”
Ahmed Soliman
Social Media Manager | ADIB
Advanced capabilities
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300 feedback sources
Access data from 300 sources, including reviews, surveys, support tickets, and more, so you’re getting a multifactorial view of your customer feedback.
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Location data
Know what customers think on a local, regional, and global level with an organized and hierarchical view of your Google reviews — all in one place.
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AI chat and answers
Get an instant, plain language answer to a quick question about your customers by asking Yeti, our AI assistant.
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Custom scoring
Develop your own feedback scoring system from metrics that matter most, such as sentiment analysis, buying intent, and community interactions.
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Sentiment analysis
Calibrate customer service responses to real-time sentiment — so you know when it’s time to upsell versus when it’s time to improve the customer experience.
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Intent detection
Identify customer intentions in their feedback, so you’re proactively sending personalized communications to either address concerns or upsell happy customers.
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Single-window overview
Design your ideal customer feedback overview by pulling data from call center transcripts, community interactions, reviews, surveys, support tickets, and more into one location.
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AI summaries
Condense massive amounts of customer feedback into a digestible daily, weekly, or monthly summary.
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Hierarchical views
Develop customer feedback hierarchies that reveal the trends and patterns you should pay attention to most.
Frequently asked questions
Talkwalker feedback analytics help brands exceed customer expectations and improve satisfaction rates by making it easy to analyze real-time customer conversations from hundreds of possible sources.
Talkwalker is the best feedback analytics software for brands that don’t want to spend hours reviewing customer feedback from disparate sources. Talkwalker consolidates customer feedback from 300 possible sources to decrease the manual work of going through feedback to find the most pressing customer concerns that should be addressed.